ICT Services
University of Fort Hare
99.1%
UPTIME 2026 YTD
14
OPEN TICKETS
3
PENDING ACCESS
1
CRITICAL INCIDENTS
Agent — ICT May 2026
⚡System uptime 2026 YTD: 99.1%. Helpdesk queue: 14 open tickets. Bongani Khoza (UFH2026-001) access request pending since Feb 2026 — blocked pending ethics declaration.
| Ticket | Requester | Type | Submitted | Priority | Status |
|---|---|---|---|---|---|
| ICT-2026-1847 | Bongani Khoza (UFH2026-001) | New staff access | 1 Feb 2026 | High | Pending Ethics |
| ICT-2026-2104 | Faculty of Science | Network outage — Lab 3 | 19 May 2026 | Critical | In Progress |
| ICT-2026-2098 | Student Finance | ERP report access | 18 May 2026 | Medium | Open |
| ICT-2026-2086 | Library | Database connectivity | 17 May 2026 | High | Open |
| ICT-2026-2071 | Residences | Wi-Fi authentication | 16 May 2026 | Medium | Open |